Information We Collect
When you register and use the comos9 platform, we collect several categories of information to ensure smooth, secure service tailored to your needs.
- Full name, date of birth, and email address
- Phone number for verification
- Encrypted username and password
- Identity information for account verification
- Deposit and withdrawal transaction records in MYR
- Payment method details used (TNG, FPX)
- Bank account number for withdrawal processing
- Transaction history for audit and security purposes
- Device type, operating system, and browser version
- IP address and general location (city level)
- Session data and login timestamps
- Pages visited and time spent on the platform
- Game preferences and betting history
- Session cookies for a better user experience
How Your Information Is Used
Cookies & Activity Tracking
The comos9 platform uses cookies to ensure a smooth and personalised user experience. Cookies are small text files stored on your device when you visit our site.
Maintaining your login status during an active session
Saving your language preference and display settings
Helping us understand platform usage patterns
Detecting and preventing suspicious activity
You can manage or disable cookies through your browser settings. However, some features on the comos9 platform may be affected if cookies are fully turned off.
Data Storage, Security & Sharing
How Your Data Is Stored
All comos9 user data is stored on secure servers with industry-standard SSL encryption. We use the latest security protocols to protect your information from unauthorised access, modification, or disclosure.
Financial transaction data is retained for as long as required by Malaysian law or while your account remains active, whichever is longer. Data from closed accounts will be deleted within 90 days after closure.
Third-Party Sharing
Comos9 does not sell, rent, or disclose your personal information to third parties for commercial purposes. We only share data in the following limited circumstances:
- Approved payment processors to complete MYR transactions
- Malaysian authorities when required by law
- Technical service providers bound by strict confidentiality agreements
Your User Rights & How to Contact Us
Right to Access, Rectification & Erasure
As a registered comos9 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to Object: You have the right to object to certain data processing activities within limits allowed by law.
Any changes to this privacy policy will be communicated via a notice on the comos9 platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
Contact Our Privacy Team
For any questions, requests, or complaints regarding your data privacy, please contact us:
Email: [email protected]
Response time: within 3–5 business days
View FAQsYour Privacy Protected, Entertainment Without Worry
Your data is safe with comos9. Create an account today and enjoy the best sports, casino, and e-sports entertainment in Malaysia with complete peace of mind.